Our commitment

We will under normal circumstances fulfill all orders within 4 working days of receiving an order.

All goods sent will be as described. In some cases images shown may not be of the actual product. All items on ULTRALEDS website are for the use with LED products ONLY and not designed to be used for other purposes.

Contract

When you buy our goods and services on the internet, you are entering a legally binding contract

Confirmation of order

Your order will be confirmed by email normally within 24 hours, but not
longer than 72 hours, of receipt of your order over the internet. Credit/Debit card are debited by the person placing the order at the time they place the order, NOT when the goods are sent.

Returns

Items should be checked as soon as possible following receipt of goods. Any returns will be refunded to you within 30 days.

Warranty
LED light bulbs and lighting products are classed as ‘consumable’ items which mean there is not a requirement to supply a warranty. We do however; supply all of our products with 90 days warranty from the date of purchase (unless otherwise stated). All other claims outside this period are at our discretion.

Order Cancellation following delivery

If you wish to cancel an order for any item you are very welcome to return
them to us within 7 working days from the day after the day that you receive
the goods. Items will only be accepted if they are a) unused and b) in the
same good condition that they were delivered in. You will be liable for the return costs of delivery and a full refund for the goods only will be made to you within 30 days of cancellation.

All goods 12v goods can only be returned if purcahsed with suitable transformers from Ultraleds at the time (other transformers may damage the goods)

 P & P will not be refunded if you choose to return the items which
are not faulty or incorrect or do not allow us to replace faulty goods (for items after 7 days have elpased) .

*This complies with the new European Directive on distance selling which
is incorporated into UK law by the Consumer Protection (Distance Selling)
Regulations 2000..

Complaints Procedure

Any complaints should be addressed in writing to:

The complaints department,
Ultraleds LTD,
Green Street,
Macclesfield,
Cheshire,
SK10 2GT.

All complaints will be answered within 60 days

Delivery

We Aim to keep you informed all the way through the delivery process. Once your order has been received, you will receive an automatic email confirming that we are processing your order and another once the goods have been despatched.

If we are out of stock we will contact you within 4 working days to give you the option of waiting or cancelling part or all of the order. In most cases, standard orders (1st class post) will be sent within 4 working days of the order being received.

Any customers who have paid for 'next day' or 'courier next day' will be contacted by phone/email the same working day if we are unable to fulfill the order in any way. In these circumstances, we will send the goods by your chosen method as soon as they come back into stock - as long as you agree to this.

Orders sent by "next day delivery" or "courier delivery" will be sent by the sevice paid for although ULTRALEDS do not guarrantee delivery as delivery is outside of our control. Ultraleds will only refund postage if we fail to send the goods by the service paid for.

 What happens if items go missing in the post?*

If Items go missing in the post, Royal Mail terms and conditions state "
No claims can be made until 15 working days has passed from the date of posting"
after the 15 days has elapsed we will send another order and make a claim at the post office - the second order will be marked "2nd Order" just in case the first one turns up

*unfortunately, we are unable to send out duplicate orders if the incorrect address was supplied by the customer. Royal mail will not allow any claims due to a customers mistake. 

Faulty /missing /incorrect goods

Follow the details under 'returns'

 

Force Majeure No liability will be accepted by Ultraleds LTD for any
failure or delay in performance which is wholly or partially due to an Act
of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by
Government or other competent authority, Strikes, Lock Outs, Failure in
supplies or to any cause whatsoever beyond our control.



Payment & Receipts

Payment is made via credit or debit cards, subject to authority from the card issuer. We accept Visa and Mastercard but NOT PAYPAL 

We will charge your account as soon as the order is placed and an
invoice will be sent with your order.

Free shipping offers

Ultraleds reserves the right to charge shipping on any returned  or unwanted items. Shipping will be charged at the postal rate applied when despatched.

Returns of faulty items are excluded from the above term.

Value Added Tax

Vat is added to all UK and EU Orders @ 17.5% Vat Number is 829 4626 00 GB

Ordering on the Internet

Our online credit and debit card payment processing site is a secure area managed by PROTX.

Protx has achieved the highest level of compliance under the Payment
Card Industry Data Security Standard (PCI). We adhere to the most stringent levels of fraud screening, ensuring that your customer's details remain secure throughout the transaction process.

We would like to reassure you that we take care of the information we
collect to fulfill your order, and believe that Internet shopping using a
secure server such as Protx’s is the safest way of placing your order.

Our rights

We reserve the right to change, modify, substitute or remove without notice
any information on this website. Prices, goods and availability of products
are subject to change at any time. Ultraleds LTD also reserves the
right to withdraw its service at any time, to refuse the service to any
customer and to amend these Terms & Conditions, all at any time without
notice.

Applicable Law

These conditions shall be construed according to and governed by UK Laws.

None of our Terms and Conditions affect your statutory rights as a
consumer.