Contract

When you buy our goods and services on the internet, you are entering a legally binding contract

Confirmation of order

Your order will be confirmed by email normally within 24 hours, but not
longer than 72 hours, of receipt of your order over the internet. Credit/Debit card are debited by the person placing the order at the time they place the order, NOT when the goods are sent.

Returns

Items should be checked as soon as possible following receipt of goods. Any returns will be refunded to you within 30 days.

Warranty
LED light bulbs and lighting products are classed as ‘consumable’ items which mean there is not a requirement to supply a warranty. We do however; supply all of our products with 90 days warranty from the date of purchase (unless otherwise stated). All other claims outside this period are at our discretion.

Order Cancellation following delivery

If you wish to cancel an order for any item you are very welcome to return
them to us within 7 working days from the day after the day that you receive
the goods. Items will only be accepted if they are a) unused and b) in the
same good condition that they were delivered in. You will be liable for the
return costs of delivery and a full refund for the goods only will be made to you within 30 days of cancellation.

 P & P will not be refunded if you choose to return the items which
are not faulty or incorrect.

*This complies with the new European Directive on distance selling which
is incorporated into UK law by the Consumer Protection (Distance Selling)
Regulations 2000..

Complaints Procedure

Any query or complaint will be dealt with immediately. It will be
acknowledged within 48hours and resolved within this time frame whenever
possible, but not longer than 30 working days. Please call us on 08444 457799 
or email sales@ultraleds.co.uk

Delivery

We Aim to keep you informed all the way through the delivery process. Once your order has been received, you will receive an automatic email confirming that we are processing your order and another once the goods have been despatched.

If we are out of stock we will contact you within 4 working days to give you the option of waiting or cancelling part or all of the order. In most cases, standard orders (1st class post) will be sent within 4 working days of the order being received.

Any customers who have paid for 'next day' or 'courier next day' will be contacted by phone/email the same working day if we are unable to fulfill the order in any way. In these circumstances, we will send the goods by your chosen method as soon as they come back into stock - as long as you agree to this.

 What happens if items go missing in the post?

If Items go missing in the post, Royal Mail terms and conditions state "
No claims can be made until 15 working days has passed from the date of posting"
after the 15 days has elapsed we will send another order and make a claim at the post office - the second order will be marked "2nd Order" just in case the first one turns up.

Faulty /missing /incorrect goods

Follow the details under 'returns'

 

Force Majeure No liability will be accepted by Ultraleds LTD for any
failure or delay in performance which is wholly or partially due to an Act
of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by
Government or other competent authority, Strikes, Lock Outs, Failure in
supplies or to any cause whatsoever beyond our control.



Payment & Receipts

Payment is made via credit or debit cards, subject to authority from the
card issuer. We accept Visa, Mastercard, Delta, Switch, American Express,Solo or JCB.

We will charge your account within 48 hours of the day of despatch and an
invoice will be sent with your order.

Value Added Tax

Vat is added to all UK and EU Orders @ 17.5% Vat Number is 829 4626 00 GB

Ordering on the Internet

Our online credit and debit card payment processing site is a secure area managed by PROTX.

Protx has achieved the highest level of compliance under the Payment
Card Industry Data Security Standard (PCI). We adhere to the most stringent levels of fraud screening, ensuring that your customer's details remain secure throughout the transaction process.

We would like to reassure you that we take care of the information we
collect to fulfill your order, and believe that Internet shopping using a
secure server such as Protx’s is the safest way of placing your order.

Our rights

We reserve the right to change, modify, substitute or remove without notice
any information on this website. Prices, goods and availability of products
are subject to change at any time. Ultraleds LTD also reserves the
right to withdraw its service at any time, to refuse the service to any
customer and to amend these Terms & Conditions, all at any time without
notice.

Applicable Law

These conditions shall be construed according to and governed by UK Laws.

None of our Terms and Conditions affect your statutory rights as a
consumer.