Returns/problems with orders:

Please do not return any items to Ultraleds without first contacting us by email only (our telephone sales team will no be able to help)

e-mail: returns@ultraleds.co.uk

We will supply you with a returns number to to make sure your return is processed as soon as possible. Please quote your invoice number and the reason for return.

Terms

No returned goods will be accepted unless authorised by us and the package is marked clearly with the issued returns number.
We will do everything possible to comply with reasonable requests for returns and will issue any refund due to you as promptly as possible (within 30 days).
If you are unhappy with the goods for any reason, individuals have the right to cancel your order up to 7 working days following of receipt and return the items for a refund* (This excluding bespoke orders e.g LED rope light/neon which is cut and built to order).

*excluding trade/business transactions

 If incorrect or faulty goods are supplied, we will of course replace or refund these, as appropriate, as quickly as possible. Please advise us of any problems within 30 days of delivery of your order.
If goods are damaged in transit, please keep all documentation and packaging and contact us within 30 days of receipt for returns instructions.
 

If you are uncertain as to whether or not you are ordering the correct item, please do not order large quantities. If in doubt, either contact us for advice or order a single item to ensure that it is correct before ordering large quantities.

Due to the colour batches of LEDS, we are unable to except unwanted items after 7 days- so please make sure to send them back promptly.

Ultra Leds Ltd
Returns Department
The Green
Green Street 
Macclesfield
SK10 1JH