If you wish to return items or you have a problem with an order that has been sent, please contact us by email or telephone and we will provide you with a returns form.
e-mail: [email protected]
Returned goods cannot be accepted unless authorised by us and the package includes our returns form, so please ensure you email or call our team first.
We will do everything possible to comply with reasonable requests for returns and will issue any refund or credit note due to you as promptly as possible (within 30 days).
If you are unhappy with the goods for any reason, individuals have the right to cancel your order up to 14 days following of receipt and return the items for a refund* (This excludes bespoke orders e.g LED tape light which is cut from a roll and supplied to order).
*excluding trade/business transactions (orders adressed to a company premises with a company name)
If incorrect or faulty goods are supplied, we will of course replace or refund these, as appropriate, as quickly as possible. Please advise us of any problems within 7 days of delivery of your order. Please keep a note of your "standard" postage amount and we can refund this. We are not able to arrange for collection of goods. If goods are damaged in transit, please keep all documentation and packaging and contact us within 14 days of receipt for returns instructions.
Please note we cannot rectify shortages if we have not been informed within 14 days. We are not able to accept returns for 12v products unless suitable transformers are purchased from Ultraleds at the time of the sale (non suitable transformers can damage the goods).
All good must be returned in a re-saleable condition. Items cut up, stuck down (tape), defaced packaging etc cannot be returned. Please test any items before modifying in any way..
Refunds to postage will only apply to standard 1st or 2nd class postage. we will not refund any postage if the customer has upgraded to a more expensive service or we cannot find any fault in items returned.