Terms and Conditions

Our commitment

All goods sent will be as described. In some cases images shown may not be of the actual product. All items on ULTRA LEDS website are for the use with ULTRA LEDS LED products ONLY and not designed to be used for other purposes or non ULTRA LEDS products. All items supplied are for DIY purposes only.

Contract

When you buy our goods and services on the internet, you are entering a legally binding contract.

Confirmation of order 

Your order will be confirmed by email . 

Returns

Items should be checked as soon as possible following receipt of goods. we are unable to replace items damaged in the post after 30 days from delivery. Any returns will be refunded to you within 14 days.

Goods cannot be returned or refunded unless in a re - saleable condition (no  modifications, defaced, cut up, stuck down etc)

Warranty


LED light bulbs and lighting products are classed as ‘consumable’ items which mean there is not a requirement to supply a warranty. We do however; supply all of our products with 1  year warranty from the date of purchase (unless otherwise stated). All other claims outside this period are at our discretion.

Order Cancellation following delivery

If you wish to cancel an order, you may do so upto 14 days (7 days prior to 13th June 2014) following receipt by email or letter. You will be liable for the return costs of delivery and a full refund for the goods will be made to you within 30 days of cancellation.

These terms are in accordance with The Consumer Contracts Regulations 2013 (which replaces the distance selling regulations 2000)

Bespoke and custom orders cannot be cancelled once delivered.

Complaints Procedure 


Any complaints from customers should be addressed in writing to:

The complaints department, 
Ultraleds LTD, 
Unit 4, Martel Court, 
Spark Business Park,
Stockport,
SK1 2AF

All complaints from customers who have purchased from Ultraleds will be answered within 30 days.   

Delivery

We Aim to keep you informed all the way through the delivery process. Once your order has been received, you will receive an automatic email confirming that we are processing your order and another once the goods have been despatched.

If we are out of stock we will contact you within 4 working days to give you the option of waiting or cancelling part or all of the order. 

Any customers who have paid for 'next day' or 'courier next day' will be contacted by phone/email the same working day if we are unable to fulfill the order in any way. In these circumstances, we will send the goods by your chosen method as soon as they come back into stock - as long as you agree to this.

 

Technical Support

Ultraleds will be happy to provide technical support for up to one month following delivery

 

What happens if items go missing in the post?

Please See delivery information section

Faulty /missing /incorrect goods

Follow the details under 'returns'

Force Majeure No liability will be accepted by Ultraleds LTD for any 
failure or delay in performance which is wholly or partially due to an Act 
of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by 
Government or other competent authority, Strikes, Lock Outs, Failure in 
supplies or to any cause whatsoever beyond our control.



Payment & Receipts

Payment is made via credit or debit cards, subject to authority from the card issuer. We accept Visa and Mastercard but NOT PAYPAL 

We will charge your account as soon as the order is placed and an 
invoice will be sent with your order.

Duplicate Invoices

Invoices are sent with all goods and emailed (3 copies in total) If these are lost there is a charge of £5 for duplicates

Value Added Tax 

Vat is added to all UK and EU Orders @ 20% Vat Number is 134014266  GB

Ordering on the Internet

Our online credit and debit card payment processing site is a secure area managed by SAGEPAY.


SAGEPAY has achieved the highest level of compliance under the Payment
Card Industry Data Security Standard (PCI). We adhere to the most stringent levels of fraud screening, ensuring that your customer's details remain secure throughout the transaction process.

We would like to reassure you that we take care of the information we 
collect to fulfill your order, and believe that Internet shopping using a 
secure server such as Protx’s is the safest way of placing your order. 

Our rights

We reserve the right to change, modify, substitute or remove without notice 
any information on this website. Prices, goods and availability of products 
are subject to change at any time. Ultraleds LTD also reserves the 
right to withdraw its service at any time, to refuse the service to any 
customer and to amend these Terms & Conditions, all at any time without 
notice.

 

Applicable Law

These conditions shall be construed according to and governed by UK/EU Laws.

 

None of our Terms and Conditions affect your statutory rights as a 
consumer.